{"id":16037,"date":"2026-01-30T16:50:16","date_gmt":"2026-01-31T00:50:16","guid":{"rendered":"https:\/\/elixirmedical.com\/?p=16037"},"modified":"2026-01-30T16:50:45","modified_gmt":"2026-01-31T00:50:45","slug":"junior-customer-service-representative","status":"publish","type":"post","link":"https:\/\/elixirmedical.com\/vi\/junior-customer-service-representative\/","title":{"rendered":"Junior Customer Service Representative"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16037\" class=\"elementor elementor-16037\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42dd510a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42dd510a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-4e86aaec\" data-id=\"4e86aaec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b9b726 elementor-widget elementor-widget-heading\" data-id=\"7b9b726\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Major Duties and Responsibilities\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c48d581 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c48d581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Customer Service Representative supports the day-to-day customer order process and provides frontline service to internal teams and external customers. Responsibilities include, but are not limited to:<\/p><p><u>Customer Excellence <\/u><\/p><ul><li>Process customer orders accurately and on time, ensuring alignment across Sales, Marketing, Operations, and Finance.<\/li><li>Monitor and track order status, escalating discrepancies or delays to senior team members as needed.<\/li><li>Assist with the customer approval process, including gathering required documentation and supporting Quality with customer list maintenance.<\/li><li>Collaborate with cross-functional partners to resolve basic order issues, shipment questions, or product availability concerns.<\/li><li>Assist with sales order inventory checks, communicating risks or shortages to the Customer Service team.<\/li><li>Perform basic sales operations tasks, such as updating reports, preparing order summaries, and supporting routine data requests.<\/li><li>Support the management of CRM and ERP data entry, ensuring accuracy of customer information, order notes, and status updates.<\/li><\/ul><p><u>General<\/u><\/p><ul><li>Follow all company policies, procedures, and work instructions with a strong focus on quality and compliance.<\/li><li>Maintain familiarity with ISO\/MDD requirements, Quality System Regulations, and internal DOPs.<\/li><li>Participate in team meetings, training activities, and continuous improvement efforts.<\/li><li>Provide general support to senior Customer Service team members and contribute to a positive team environment.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f4fb46 elementor-widget elementor-widget-heading\" data-id=\"3f4fb46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Qualifications\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc75e6 elementor-widget elementor-widget-text-editor\" data-id=\"3bc75e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><u>Experience<\/u><\/p><ul><li>Minimum 1\u20132 years of experience in customer service or order management. (Internship or related experience acceptable.)<\/li><li>Experience in medical device or healthcare preferred, but not required.<\/li><li>Ability to work cooperatively across teams and communicate clearly with internal and external partners.<\/li><li>Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.<\/li><li>Basic proficiency with Microsoft Office, particularly Excel, Word, and Outlook.<\/li><li>Experience with ERP or CRM system platform knowledge is a plus (QAD, Acumatica, and Salesforce preferred but not required).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3586d2 elementor-widget elementor-widget-heading\" data-id=\"b3586d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Education Requirements\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c09037 elementor-widget elementor-widget-text-editor\" data-id=\"2c09037\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Bachelor degree in Business or related field, or equivalent relevant experience<\/li><\/ul><p>\u00a0<\/p><p>This position is based in Milpitas, CA and is an onsite position. The salary range is $71,000 \u2013 $80,000 based on factors including experience, skills, etc.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14406c9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"14406c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"\/careers\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 24 24\" style=\"enable-background:new 0 0 24 24;\" xml:space=\"preserve\"><style type=\"text\/css\">\t.st0{fill:none;stroke:#FFFFFF;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;}<\/style><path class=\"st0\" d=\"M7,17l9.2-9.2 M17,17V7H7\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View All Open Positions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-696c8ee\" data-id=\"696c8ee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a8d29c elementor-widget elementor-widget-heading\" data-id=\"9a8d29c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Apply Now<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-182925e elementor-widget elementor-widget-html\" data-id=\"182925e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe width=\"900\" height=\"1400\" src=\"https:\/\/app.smartsheet.com\/b\/form\/df0c19a775514859a594067b853bb0da\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Major Duties and Responsibilities The Customer Service Representative supports the day-to-day customer order process and provides frontline service to internal teams and external customers. Responsibilities include, but are not limited to: Customer Excellence Process customer orders accurately and on time, ensuring alignment across Sales, Marketing, Operations, and Finance. Monitor and track order status, escalating discrepancies [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[66,74],"tags":[75],"class_list":["post-16037","post","type-post","status-publish","format-standard","hentry","category-careers","category-sales-marketing","tag-careers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Junior Customer Service Representative - Elixir Medical Careers<\/title>\n<meta name=\"description\" content=\"The Customer Service Representative supports the day-to-day customer order process and provides frontline service to internal teams and external customers\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elixirmedical.com\/vi\/junior-customer-service-representative\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Junior Customer Service Representative - 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